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Troubleshooting
Calendar integration troubleshooting
Calendar integration troubleshooting

Get help with any issues you might be having with your calendar integrations

Updated over a week ago

Google calendar

Trouble logging in/can’t see any calendar

  1. Sign out from all your Google accounts. Note that closing the browser’s tab is not sufficient, make sure to click on your photo at the top right of any Google page and then “Sign out”.

  2. Back in Comeet, refresh the page (click the refresh iconon your browser or press the F5 keyboard key).

  3. Open the schedule window and click on Connect to see availability next to the Google logo. A Google window will be shown, select your work account, enter your password if requested, and approve.

  4. You should be able to see the calendars of colleagues and meeting rooms. If you’re still experiencing difficulties remove the Comeet app from your Google accounts. To do that, go to any Google page and click on your name or photo at the top right, then My Account > Connected apps & sites > Manage apps > Comeet > Remove. Then start again from step 1 to reconnect Comeet to your Google account.

A specific calendar is not available

If you see that a calendar is Not available, you should check the following possible causes:

  • Refresh your browser (click the refresh iconon your browser or press the F5 keyboard key).

  • Make sure you see that calendar through Google Calendar. If you can’t, check the Sharing settings with that user or for that meeting room. We recommend sharing your calendar with everyone in your organization or at least with the company coordinators.

  • Some users use a Google account for the calendar that is different from their primary email. If this is your case, you should change your calendar email settings within Comeet. To do this, from your avatar in the top right corner, navigate to My Account > Scheduling and set your Calendar email.

"Meeting room reservation could not be validated” error appears"

This message indicates that Comeet sent a request to reserve the meeting room for the selected time but the user doesn’t have permission to verify the response.

To resolve, follow these steps:

  1. Grant the user that schedules interviews permission to See all event details for the meeting rooms.

  2. As a Google admin (usually the IT administrator at your organization), navigate to: admin.google.com > G Suite > Calendar > Resources > Resource Booking Permissions and make sure that checkbox is checked.

Microsoft 365

Some time slots appear busy but they don’t show any event

If you see that a calendar is not available, you should check the following possible causes:

  • Refresh the browser (click the refresh iconon your browser or press the F5 keyboard key).

  • Make sure you have permission to see the same calendar in your Office 365 or Outlook calendar. Check sharing settings with the user whose calendar you need access to or for the meeting room in your office settings.

  • Some users have an Office 365 calendar account that is different from their primary email. If this is your case, you should change your calendar email settings within Comeet. To do this, from your avatar in the top right corner, navigate to My Account > Scheduling and set your Calendar email.

Have more questions? Contact us at support@comeet.co

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