Google calendar
Trouble logging in or can’t see any calendar?
Follow these steps:
Sign out from all your Google accounts. Note that closing the browser’s tab is not sufficient, make sure to click on your photo at the top right of any Google page and then “Sign out”.
Back in Comeet, refresh the page (press the F5 keyboard key).
Open the schedule window and click on Connect to see availability next to the Google logo. A Google window will be shown, select your work account, password if requested and approve.
You should be able to see calendars of colleagues and meeting rooms.If you’re still experiencing difficulties remove the Comeet app from your Google accounts. To do that, go to any Google page and click on your name or photo at the top right, then My Account > Connected apps & sites > Manage apps > Comeet > Remove. Then start again from step 1 to reconnect Comeet to your Google account.
A specific calendar is not available?
If you see that a calendar is Not available, you should check the following possible causes:
Try to refresh the browser (press the F5 keyboard key).
Make sure you see that calendar through Google Calendar. If you can’t, check sharing settings with that user or for that meeting room. We recommend sharing your calendar with everyone in your organization or at least with the company coordinators.
Some users use a google account for the calendar that is different from their primary email. In that case the user should change his/her calendar email setting within Comeet. Go to your Name in the top right corner > Personal Profile and set your Calendar email.
“Meeting room reservation could not be validated” error appears?
This message indicates that Comeet sent a request to reserve the meeting room for the selected time but the user doesn’t have permission to verify the response.
Follow these steps to resolve:
Grant the user that schedules interviews the permission to See all event details for the meeting rooms.
As a Google admin (usually the IT administrator at your organization), navigate to: admin.google.com > G Suite > Calendar > Resources > Resource Booking Permissions – and make sure that checkbox is checked.
Microsoft 365
Some time slots appear busy but they don’t show any event.
Some events may not appear when selecting “Show events” due to Office365 calendar restrictions.
If you see that a calendar is Not available, you should check the following possible causes:
Try to refresh the browser by pressing the F5 key.
Make sure you have permissions to see the same calendar in your Office 365 or Outlooks calendar. Check sharing settings with the user who's calendar you need access to or for the meeting room in your office settings.
Some users have an Office 365 calendar account that is different from their primary email. In that case the user should change their calendar email setting in their Personal profile in Comeet.