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Reach candidates by phone – Call, text (SMS) & WhatsApp
Reach candidates by phone – Call, text (SMS) & WhatsApp

Learn how to contact candidates via phone, SMS, or WhatsApp using integrated or external apps in Recruit.

Updated over 3 weeks ago

Plan: All plans

Role: All teammates


Candidates are most responsive when communicating with them by phone. From Recruit, you can initiate telephone communication with candidates by calling them, starting an SMS, or starting a WhatsApp conversation.

Integrated vs. external apps

While you do have the flexibility to use both external and integrated apps for WhatsApp, SMS, messages, and calls with candidates, integrated apps offer a significant advantage: they automatically save all your conversations right within the candidate profile, ensuring you have a complete record of your interactions with the candidate and visibility for the hiring team.

Integrated apps

Recruit offers integration with several communication apps.

💡Tip: Learn more about activating integrated communication apps.

External apps

Here are a few ideas for common apps that you may want to use for phone calls, texting, and WhatsApp.

  • Phone calls – A third-party app or a browser extension should be installed on your device. A few popular options include:

  • Text messages (SMS) – To send messages from your desktop, a supported third-party app or a browser extension should be installed. A few popular options include:

  • WhatsAppWhatsApp Web should be connected to your device and enabled in your browser. WhatsApp app should be installed on your mobile device.

Contact candidates by phone

To use any external messaging app installed on your device, follow these steps:

  1. In Recruit, navigate to the relevant candidate you'd like to contact.

  2. Click on the phone number and choose the relevant option from the External apps section: Call, Text (SMS), or WhatsApp. This launches the relevant default app on your device.

📝 Note: SMS and WhatsApp conversations take place outside Spark Hire Recruit using external apps and are not logged on the candidate's profile.

Country code

To ensure seamless communication through external apps and integrations, candidates’ phone numbers must include the appropriate country code. If a candidate's phone number doesn’t include the country code, Recruit will attempt to suggest the most relevant one.

How suggestions work

Recruit scans multiple data points related to the candidate and the position. For example, if the candidate has specified their country of residence in their resume or if the candidate has applied to a job in a specific location, Recruit will use this information to suggest the most likely country code.

Save or edit the country code

To save or edit the country code, read update a candidates' phone number country code.

Have more questions? Contact us at support-ats@sparkhire.com

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