Plan: All plans
Role: All teammates
Candidates are most responsive when communicating with them by phone. From Recruit, you can initiate telephone communication with candidates by calling them, starting an SMS, or starting a WhatsApp conversation.
Integrated vs. external apps
While you do have the flexibility to use both external and integrated apps for WhatsApp, SMS, messages, and calls with candidates, integrated apps offer a significant advantage: they automatically save all your conversations right within the candidate profile, ensuring you have a complete record of your interactions with the candidate and visibility for the hiring team.
Integrated apps
Recruit offers integration with several communication apps.
💡Tip: Learn more about activating integrated communication apps.
External apps
Here are a few ideas for common apps that you may want to use for phone calls, texting, and WhatsApp.
Phone calls – A third-party app or a browser extension should be installed on your device. A few popular options include:
Apple – App for Mac, iPhone or iPad: Apple Messages
Microsoft – App for a Windows device connected to an Android device: Microsoft Phone Link
Google – Connect Google Chrome on Mac and Windows to an Android device: Google Messages
Text messages (SMS) – To send messages from your desktop, a supported third-party app or a browser extension should be installed. A few popular options include:
Apple – App for Mac, iPhone, or iPad: FaceTime
Microsoft – App for a Windows device connected to an Android device: Microsoft Phone Link
Google – Connect Google Chrome on Mac and Windows to an Android device: Google Messages
Browser extensions – Grayscale or other Chrome browser extensions from the Chrome Web Store
WhatsApp – WhatsApp Web should be connected to your device and enabled in your browser. WhatsApp app should be installed on your mobile device.
Contact candidates by phone
To use any external messaging app installed on your device, follow these steps:
In Recruit, navigate to the relevant candidate you'd like to contact.
Click on the phone number and choose the relevant option from the External apps section: Call, Text (SMS), or WhatsApp. This launches the relevant default app on your device.
📝 Note: SMS and WhatsApp conversations take place outside Spark Hire Recruit using external apps and are not logged on the candidate's profile.
Country code
To ensure seamless communication through external apps and integrations, candidates’ phone numbers must include the appropriate country code. If a candidate's phone number doesn’t include the country code, Recruit will attempt to suggest the most relevant one.
How suggestions work
Recruit scans multiple data points related to the candidate and the position. For example, if the candidate has specified their country of residence in their resume or if the candidate has applied to a job in a specific location, Recruit will use this information to suggest the most likely country code.
Save or edit the country code
To save or edit the country code, read update a candidates' phone number country code.
Have more questions? Contact us at support-ats@sparkhire.com