Comeet sends email notifications to streamline the recruiting process. These include discussions about candidates, invites to interviews, notifications about new tasks, and periodic reports.
Ensure employees receive emails properly
When starting to work with Comeet, it’s important to ensure that emails are received properly by users in the company and not blocked as spam.
To do this, ask your IT admin to whitelist the following IP addresses and domains on the company’s mail servers:
IP addresses:
159.135.229.156
141.193.33.119
69.72.44.176
69.72.40.162
Domains:
comeet.co
comeetreply.com
comeet-notifications.com
comeet.intercom-mail.com
Sending emails from the company’s domain
Comeet sends messages from an email domain that includes the company’s name, for example, @your-company.comeet-notifications.com. However, you can set up Comeet to send messages from your company’s own email domain by following these steps:
Decide on a dedicated email subdomain for recruiting-related correspondence, for example, @joinus.your-company.com or @careers.your-company.com.
Ask your IT Admin to get in touch with us at support@comeet.co and tell us what email domain you would like to use and the platform you use to manage domains. We will provide your IT Admin with the required information for completing the following actions:
Adding a text record to your DNS to allow Comeet’s email service to send email messages on behalf of your company’s email domain.
Routing all the incoming email messages sent to the dedicated email subdomain to our email service.
Have your IT Admin contact us at support@comeet.co after these changes have been completed. We will then begin sending out emails using your own domain.
⚠️Important: Even if your company has set up a dedicated email subdomain, communications such as invitations to candidates, interview invitations, and candidate survey requests will continue to be sent from and received at the Comeet domain. See Can I send interview invites from a company's subdomain?
Using Outlook
If you’re using Outlook, follow these steps to make sure emails from Comeet always go directly to your Outlook Inbox.
Select Actions > Junk E-mail > Junk E-mail Options… from the menu in Outlook.
Go to the Safe Senders tab.
Click Add…, type in “comeet.co”, and click OK.
Click Add…, type in “comeetreply.com”, and click OK.
Click Add…, type in “comeet-notifications.com”, and click OK.
Click OK again.
Using Gmail
Help prevent messages from certain IP addresses from being marked as spam by adding them to an email allowlist. Messages from these addresses won't be marked as spam by Gmail.
Email allowlists are always applied to your entire domain. You can’t create email allowlists that apply to specific organizational units only.
You need an administrator account to do these steps. Learn more.
In the Admin console, go to Menu > Apps > Google Workspace > Gmail > Spam, Phishing and Malware.
On the left, select the top-level organization. This is usually your domain.
On the Spam, phishing, and malware tab, scroll to the Email allowlist setting. Or, in the search field, enter email allowlist.
Enter the IP address of the sending mail servers you want to add to the allowlist. To add more than one IP address, enter an IP range (using CIDR notation) or separate individual IP addresses with commas. Note: Enter public IP addresses only. This setting doesn't support private IP addresses.
At the bottom of the page, click Save.
Changes can take up to 24 hours but typically happen more quickly. You can track changes in the Admin audit log.
Have more questions? Contact us at support-ats@sparkhire.com