Experiencing trouble logging in? We'll walk you through common issues and solutions to ensure seamless access to Recruit.
I'm unable to sign up to Recruit
Check your inbox if you received the invitation email from Recruit. If you can't find it, check spam or ask a teammate to resend the invitation.
If you still don't receive the invitation email, ask your IT admin to confirm our details are whitelisted.
Click the link inside the invitation email.
Make sure you're using our supported browsers: Chrome, Mozilla Firefox, Edge, or Safari.
I'm unable to log in with my email and password
If you find yourself unable to log in with your email and password, make sure you're using the same method you initially used to create your Recruit account. Whether you signed up through LinkedIn or via email, double-check to see which method you used. If you're unsure, it's a good idea to give both options a try.
Alternatively, If you're not sure which way you signed up or want to use your email to log in instead, you can create a new password for your Recruit account. Click Forgot password to create a new password for your account to sign in with email. You'll get a link to your email to reset the password. This option will work independently of your subscription method.
I'm unable to log in with LinkedIn
If you're encountering difficulties while attempting to log in to Recruit using your LinkedIn account, there could be a couple of reasons behind this issue:
LinkedIn account association: It's possible that your LinkedIn account is still linked to your previous Recruit account. To solve this:
You can contact your previous company and request that they deactivate your previous Recruit account.
Alternatively, you can sign up using your email and password, and then contact us at recruit.support@sparkhire.com. We can assist you in manually disassociating your LinkedIn account from your previous Recruit account.
Browser Extensions: Make sure there are no browser extensions that might interfere with LinkedIn's functionality. Pop-up blockers or ad removers, for example, can prevent LinkedIn from working properly. Disable such extensions if necessary and attempt the login again.
I'm unable to log in with SSO
If you're experiencing difficulties logging in with SSO and it's not working, it could be due to the fact that the integration has not been activated for your account yet. To resolve this, we recommend reaching out to your account owner or administrator and asking them to activate the SSO integration for your account.
I get a "This account is no longer active" message when I try to log in
Only users with Owner/Admin/IT manager privileges can reactivate an account that has been deactivated. Reach out to a teammate with permissions to help you reactivate the account or contact our support team for assistance at recruit.support@sparkhire.com.